Frequently Asked Questions
Is there any specific care I need to take while washing the clothes?
All our clothing are made of organic cottons and all the colours you see in our clothing are natural/azo free dyes. Organic cotton just becomes more beautiful and softer with every wash. You could hand wash them gently. Do not scrub or bleach the clothes. Some dark colors may bleed. Ensure you dry them in shade. Warm iron on reverse.
Do you customize?
What are the payment options for Domestic purchases (within India)?
You can pay online on our website using net banking, your debit or credit card. Cash on delivery is possible across India. We are powered by Razorpay to ensure safe, easy and convenient payments.
Do you ship across the country?
Yes, we ship across the country.
Can you ship to any place outside of India?
Yes, we do.
Do you have a shipping fee?
We do not charge shipping charges in India. Our International shipping charge is 2000 INR.
How do I know when my order will reach me?
It takes approximately 10 working days from order processing to final delivery at your doorstep. However, as soon as we dispatch your order, we will be in touch with you on email and also share with you the shipment details.
Do you have a returns policy?
Yes. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a return. To be eligible for returns, your item/s must be unused and the labels as well as packaging must be intact. You must inform us within a day of receipt of the garment and return it within ten days. You could choose any other garment of the same value or more. Although, we do a quality check before dispatching the orders, we offer refunds only if the garments are, unfortunately, defective or damaged from our side. Else, we can only provide a credit note for the value of your order after carefully examining the situation.
Do you have a physical store?
Not yet. But follow this space as we will be adding our stockists across the country in this space very soon.
Is gifting a possibility?
Yes. You could email us for details at firstname.lastname@example.org
How can we let you know we love your stuff?
Well, that one is fairly simple. You can write to us at writetoochre@gmail or tag us on Instagram/Facebook as you go crazy uploading your images on your social media. Our Instagram Handle is @somethingochre and our Facebook Handle is @somethingochre as well.
From where do you source your fabrics?
We source our fabrics from Gujarat as of now. However, we look forward to connecting with weavers across the country and bringing you some fine hand-crafted fabrics.
How soon can we expect a new collection from you?
We take the entire process of producing our garments very seriously. Developing such a collection takes time and precision. We come up with a collection once a year. However, if we come across some beautiful fabrics, we might come up with a capsule collection to celebrate the craft. We will keep you posted through our social media platforms regarding the same so watch our space for more details.